CustomerGauge Academy was developed by CustomerGauge with the mission to use e-learning to educate their clients and other like-minded professionals on the best practices associated with a high performing Net Promoter® program.
“The launch of CustomerGauge Academy distills down our learnings from over 20+ years in the enterprise Net Promoter space into a rich online learning experience,” comments Director of Marketing at CustomerGauge, Ian Luck.
CustomerGauge will utilize the Thought Industries Customer Learning Platform™ to focus and scale their efforts. With years of extensive experience, and a robust content library, CustomerGauge Academy provides an opportunity for others to leverage these key customer insights and monetize their experience programs. The certification programs deliver various modules and quizzes that guide learns from Net Promoter® 101 to advanced tactics and strategies.
“The implementation of CustomerGauge Academy has surpassed our expectations,” says Ian Luck. “The Client Success team at Thought Industries has done a phenomenal job working with our internal team to get this initiative live in record time. We now have a world-class executive education platform for both our clients and CX professionals.”
Thought Industries powers the business of learning with their industry-leading platform. The company was founded in 2014 around the core belief that online learning experiences should be modern, intuitive, engaging, and scalable. Today, Thought Industries features a library of powerful, easy-to-use tools that enable organizations to cost-effectively scale their business and engage with customers across their entire lifecycle. All from one, robust platform.
→ Learn more at www.thoughtindustries.com
About CustomerGauge
CustomerGauge is a software-as-a-service platform that helps clients improve and monetize the customer experience. The system automatically measures and analyzes feedback, reduces churn through close-loop tools, and helps retain customers using the industry-standard metric Net Promoter System®. Results are published and analyzed in real-time, using a highly customizable reporting tool, making it ideal for global enterprises.
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→ Learn more at www.customergauge.com